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Technical support (renewal) - for Veeam Backup & Replication Standard for VMware - 1 socket - phone consulting - 1 year - 12x5
Main Specifications | |
---|---|
Product Description | Veeam Standard Support - technical support (renewal) - for Veeam Backup & Replication Standard for VMware - 1 year |
Service & Support | Technical support (renewal) |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Service Availability | 12 hours a day / 5 days a week |
Software Title | Veeam Backup & Replication Standard for VMware |
License Qty | 1 socket |
General | |
Type | Technical support (renewal) |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Service Availability | 12 hours a day / 5 days a week |
Software | |
Software Title | Veeam Backup & Replication Standard for VMware |
License Qty | 1 socket |
Details | |
Service & Support | Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity level 4 ¦ Web support - 1 year - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday ¦ New releases update - 1 year |