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Technical support - for VMware vSAN Enterprise (v. 7) - 1 processor - emergency phone consulting - 3 years - 24x7 - response time: 30 min
Main Specifications | |
---|---|
Product Description | VMware Support and Subscription Production - technical support - for VMware vSAN Enterprise - 3 years |
Service & Support | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 3 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software Title | VMware vSAN Enterprise |
Version | 7 |
License Qty | 1 processor |
General | |
Type | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 3 years |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | VMware vSAN Enterprise |
Installation Type | Locally installed |
Version | 7 |
License Qty | 1 processor |
Details | |
Service & Support | Emergency phone consulting - 3 years / 18 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years / 18 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years / 18 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 3 years / 18 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 3 years / 18 contacts ¦ Web knowledge base access - 3 years ¦ Web support - 3 years ¦ New releases update - 3 years ¦ Remote monitoring - 3 years ¦ Technical support - 3 years - on-site - severity critical |